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Branching Out Adventures Booking Terms and Conditions

1. General Points

a. These Booking Terms and Conditions apply to the booking of the Branching Out Adventures High Ropes Course, Low Ropes Course, Giant Swing, Speed Zipwire, Climbing Wall, Bounce About, Crate Challenge, High All Aboard, Leap of Faith, Abseiling, Bushcraft, all other activities and packages offered by Branching Out Adventures at the time of booking and any ancillary products at the location set out in Branching Out Adventures’ booking confirmation.

b. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.

c. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Branching Out Adventures.

d. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Branching Out Adventures (including any electronic documentation) shall be subject to correction without any liability on the part of Branching Out Adventures.

e. Branching Out Adventures reserves the right to make changes to the activities whether to conform with any applicable safety or other statutory requirements or otherwise.

2. Booking Confirmation

a. No booking shall be deemed to have been accepted unless accepted in writing by Branching Out Adventures (which shall include Branching Out Adventures’ email confirmation of booking).

b. These Booking Terms and Conditions incorporate Branching Out Adventures’ Privacy Policy, and Risk Acknowledgement and Disclaimer. You and each member of your party will be required to sign the Risk Acknowledgement and Disclaimer before being allowed to undertake the activities.

c. You must advise Branching Out Adventures as soon as possible of any mistake in Branching Out Adventures’ booking confirmation. Branching Out Adventures shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked, or as close to that time as is considered reasonable, and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.

d. Should your group take a longer time than expected to complete given activities, due to slower participation than expected by the management, and the timescale booked has come to an end, Branching Out Adventures shall not be obligated to complete all expected activities and run over booking times. The instructors will do their best to complete all activities booked but slow participation may mean not completing all activities by the end of the times booked.

3. Safety

 a. The activities comprise of a challenging High Ropes Course and a Low Ropes Course, Giant Swing, Speed Zipwire, Climbing Wall, Bounce About tree net system, High All Aboard, Leap of Faith, Crate Challenge and Abseiling. Participation in any of these activities is not without risk, as a fall could be fatal. Other activities, such as Bushcraft also include risk and inherent danger. All participants will receive detailed safety training from an instructor.

b. Branching Out Adventures reserves the right to refuse admittance to the activities or to remove a participant from the activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.

c. After the safety briefing for the High Ropes Course and Low Ropes Course, participants will not be directly supervised by an instructor. On the High Ropes, participating adults must accompany under 12 year olds at the ratio of one adult per four children. On the Low Ropes, participating adults must accompany under 12 year olds at the ratio of one adult per four children and one adult per two children for children under the age of 8. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.

d. All participants on the High Ropes and Giant Swing must be reasonably fit and healthy, a minimum of 1m 30cm tall, at least 8 years old and must weigh less than 19 stones/120kg. All participants on the Low Ropes, Climbing Wall and Speed Zipwire must be reasonably fit and healthy, a minimum of 1m 20cm tall, at least 5 years old and must weigh less than 19 stones/120kg. Please note this further information on weight and size restrictions. At Branching Out Adventures, we operate with harnesses that we believe best suit our needs and health and safety requirements. The size of this harness dictates the size of customer that we can safely allow to participate on a Branching Out Adventures activity. The maximum weight for an individual on any activity is 19 stones. If your statistics are close to or exceed this figure, there is a possibility you may not fit in a harness and therefore will not be able to participate on the activities. If you have any concerns we advise that you visit us at a time prior to your booking and speak to a member of the Branching Out staff. Anyone who does not meet these requirements will not be allowed to undertake the activities. It is your responsibility to ensure that all members of your party meet these requirements.

e. All participants are required to wear a safety harness and/or helmet, appropriate to the activity to be undertaken. This will be provided by Branching Out Adventures and fitted by an instructor. Larger or smaller framed participants may be required to wear an additional chest harness for safety reasons.

f. The activities are physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the activities, they are advised to visit the centre to check before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the activities, Branching Out Adventures recommends that pregnant women should not take part. Pregnant women who still wish to undertake the activities will be required to sign a disclaimer confirming that they are aware that there are risks to them and to their unborn child and that participation in the activities is at their own risk.

g. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the rope courses and to supervise any under 12s in their care. Consequently, short or long sighted participants must ensure that they wear contact lenses or prescribed glasses.

h. All participants are required to act responsibly and courteously at all times and to respect other participants. Branching Out Adventures shall be entitled to prevent any person from undertaking or completing the activities in the event it deems the behaviour of any participant unsuitable.

i. Participants must be dressed appropriately (see clause 4) and Branching Out Adventures reserves the right to refuse admittance to the activities to any participant who is not appropriately dressed.

j. The activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow).

k. No refunds or compensation will be payable by Branching Out Adventures in the event that any participant is not permitted to, or decides not to, undertake or complete the activities for the reasons set out in this clause.

4. Clothing

a. It shall be the responsibility of all participants to ensure that they are dressed appropriately and Branching Out Adventures advises participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged. In particular the following restrictions shall apply:

i. Participants may not undertake the activities in open-toed or slip-off shoes (anklesupporting boots are best)

ii. Long hair must be tied back

iii. Waists must be covered and piercings removed or taped over for comfort.

b. Branching Out Adventures will not be held responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the activities or personal items left unattended.

5. Cancellations

a. Individuals shall be entitled to cancel your booking subject to Branching Out Adventures receiving your request for cancellation at least 72 hours (14 days for groups of 12 or more people) before the booked start time. Any requests for cancellation must be made by telephoning the office staff on: 07955 372318 or emailing info@branchingoutadventures.co.uk. You shall be entitled to a credit note/postponement to the value of the amount paid for the booking in the event of cancellation under this clause. Bookings made through Cinolla that are cancelled less than 72 hours (14 days for groups of 12 or more people) before the commencement of the booking time will not be refunded and any deposit made will not be refunded. Bookings taken through Cinolla cancelled more than 10 working days in advance will be eligible for a full refund.

In order to cancel a party package booked via Cinolla, at least one full week’s notice must be given, in which case, a postponement will be offered at a date suitable for the centre. If a party package is cancelled by the customer more than one full week in advance, a refund may be offered, in the case that a postponement is not required.

b. A non-refundable holding deposit of 50% of the total amount agreed upon during the booking process is set for groups of 20 or more people for the reservation of the whole centre for their booking. Any group who cancel shall not be entitled to refund of holding deposit. In such circumstances as group cancellation, Branching Out Adventures may, but shall not be obliged to, offer alternative dates or deposit rates. Groups who bring a reduced number of participants for their event than has been originally agreed are required to pay the full amount agreed upon during the booking process. In these circumstances, remaining balance invoices will not be altered/reduced.

c. Branching Out Adventures shall be entitled to cancel your booking at any time. In the event that Branching Out Adventures decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.

d. In the event that it proves necessary to close the activities for reasons beyond the control of Branching Out Adventures and in circumstances where your party has commenced participation in the activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Branching Out Adventures may, but shall not be obliged to, offer alternative dates or times at reduced rates.

e. Once booked, inducted in the activity and the course/activity has been entered, no refunds can be given should the customer decide not to continue with the activity. In the event of rescue or intervention on the course to support or remove a customer, no refund will be given.

f. In the event that Branching Out Adventures is required to cancel or stop activities due to dangerous weather conditions, you shall not be entitled to a refund but the company will offer credit to the equivalent of the total amount paid by you for said event/activity or postpone the event/activity to a later date, agreed to by the company.

6. Group Bookings via Account Application Form

a. In the event your booking is made via Branching Out Adventures’ Account Application Form these Booking Terms and Conditions shall be subject to any special terms set out in the Account Application Form. In the event of any conflict between the terms herein and the terms set out in the Account Application Form the latter shall prevail.

7. Price and Payment

a. Subject to any terms agreed in writing between Branching Out Adventures and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking. The charges include the cost of purchasing the activities. Payment may be made by debit or credit card either on line, whilst booking on arrival or by contacting the booking line: 07955 372318

8. Refunds and Amendments

a. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.

b. Where multiple forms of payment are used, Branching Out Adventures reserves the right to refund any monies due on a refund or amendment by credit or cheque.

9. Liabilities

a. Except as otherwise provided in these Booking Terms and Conditions, Branching Out Adventures shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the activities.

b. Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions.

c. Except as otherwise provided in these Booking Terms and Conditions any liability of Branching Out Adventures shall be limited to the refund of any charges paid to Branching Out Adventures.

d. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of Branching Out Adventures in respect of death or personal injury caused by the negligence of Branching Out Adventures or of its employees, agents or contractors.

10. Miscellaneous

a. If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.

b. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.

c. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Branching Out Adventures and you submit to the exclusive jurisdiction of the courts of England and Wales.